Shipping policy

Order Confirmation: As soon as you place your order, we will pre-authorise your 
card however your card will not be charged. We will then contact our supplier to 
confirm that the product you have purchased is available for immediate shipment. 
Once confirmed we will process the payment and your order will be dispatched 
straight away. If there is any delay such as an item which is on backorder, we will 
void the pre-authorisation and contact you to let you know. 
Order Delivery: Once your order has been placed, assuming it is in stock and 
available for dispatch, we will charge your card and your order will be dispatched 
within 5 working days. We’ll send you tracking details by email within 24 hours of 
your order being dispatched. If you have not received tracking details within 6 
working days, please reach out to us via email at enquiries@keepmobilescooters.co.uk so 
that we can help. 
Damages: We ask that you thoroughly inspect all items at the point of delivery. We 
advise you not to accept delivery of any damaged items. If you discover that an 
item has been damaged, please send clear photos of the damaged items 
to sales@winesanctuary.co.uk so that we can open an insurance claim on your 
behalf. 
Cancellations & Refunds: Any orders cancelled after 48 hours of placing the order 
may be subject to additional fees. If your order has been dispatched, you (the 
buyer) will be responsible for any costs associated with returning the item. Any 
refunds can only be issued to the same payment method which was used to place 
the order.